Subject to these terms, we offer refunds on the purchase of goods but not on the provision of services or Live Poultry or eggs. Our returns period lasts for 14 days after you receive any item. If 14 days have gone by since delivery of your purchase, unfortunately, we can’t offer you a refund.
To be eligible to return an item for a refund, it must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Where items have been made or personalised for you, they are non-refundable unless defective. Please be sure to confirm all items prior to purchasing.
If you need to return an item, send us an email at our contact email address on this website and we will provide you with the address to return your items. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
When you are returning items, you should consider using a trackable shipping service or purchasing shipping insurance. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, other than for a faulty item, the cost of return shipping will be deducted from your refund. There is no Return on Live Poultry Due to Biohazard Risk. We offer a(Pullet) Guarantee = If we sell you a pullet and it turns out to be a rooster we will help find a home for the rooster or take it back in exchange we will give you a New Pullet on hand or starter depending on the age and our current stock. Every attempt will be made to give you the same breed as was sold. this is the only reason we will accept a return on a Chicken. All live sales are final except if noted on your paid invoice. We also can not Guarantee the Hatchability on our Hatching eggs. For problems or questions please Call or Message.